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Online and Mobile Security

Online fraud is a growing concern for many consumers. NRLFCU is Driven to Discover the best options for your security, but even our protections only go so far.  Roughly ~15 million people have their identity stolen every year. With proper monitoring and preparation, you can protect your identity and financial information from online attackers.


Discover Prevention

How can I prevent my identity from being stolen?


  • Never give your Social Security number or other information to strangers who call, text, or send e-mail messages to you, even if they seem legitimate.
  • Never leave your wallet or purse unattended.
  • Store financial account statements, medical records, and tax filings in a secure place at home, and shred these documents when disposing of them.
  • Don’t post answers to common security questions (your pet’s name, your mother’s maiden name, your childhood best friend) on social media.
  • Secure your electronic devices (including your phone) with a firewall or more comprehensive internet security software.
  • Ensure your passwords are complex and changed often.


Discover Action

What should I do if my identity is stolen?


  • Immediately change all of your passwords.
  • Review all your old charges to make sure there are no other unauthorized charges.
  • File a report with the Federal Trade Commission.
  • Cancel the affected credit or debit cards.
  • Contact your local police department to file a police report.
  • Ensure your virus and internet protection is current and run a full scan.


Discover Protection

How does NRL protect my identity?


  • A comprehensive password reset system that makes your password near impossible to pinpoint.
  • Place alerts on accounts that dip below a certain level.
  • A 24/7 hotline for lost or stolen cards: (800) 449-7728 (credit) (866) 820-0996 (debit)

Learn more about online security here.

Learn more about general computer security practices here.


Frequently Asked Questions (FAQs)

Were the recent emails regarding access to my account legitimate?

Yes, these emails were generated by NRL FCU.


Why did I get an email saying I was going to be unenrolled from online banking?

You received these emails because your email address is associated with a member who has not signed in to online banking in over a year.  If you are a regular user, chances are that you have shared this email address with a family member.


Are my accounts going to be closed?

No. Your accounts will remain in good standing.  The emails sent were to only address inactive online banking users.  The only change is that your accounts  will not be available via online banking unless you choose to re enroll.


What if I cannot sign into online banking before the deadline?

Re-enrollment in online banking will then be necessary.  Look for the link on the top of our web page that says “Enroll”.  Just click here, provide your Member Number, Last Name, and SSN. Then, choose a login ID and click Continue.


Why do I have to change my password?

In an effort to make our online banking more secure we have changed our password policies.  You must now change your password every 90 days and use a password at least eight characters long with one lower case letter, one upper case letter and a number.


NRL Federal Credit Union, Driven to Discover